I’ve recently swapped ISP, from Zen to Andrew & Arnold. More specifically, I had an ADSL line from Zen, and I now have a VDSL line from A&A; this uses FTTC (Fibre To The Cabinet), which BT have just deployed in my local exchange. I’m happy with the new service, and it’s definitely faster than what I had before: according to Broadband Speed Checker my download speed is 24368 Kbps, whereas it was about 3500 Kbps before. Unfortunately, the transfer didn’t go smoothly, and I wound up with no internet connection for eight days; I had to rely on my Orange mobile broadband dongle, which is roughly equivalent to dial-up speed. I’m not quite sure what went wrong, but there was definitely a failure to communicate somewhere along the line. If you’re considering a similar move, this post should give you an idea of what to expect.